Customer service system

Service architecture guarantee


  • Pre-sales technical support team
  • Equipment installation and commissioning team
  • Equipment repair and maintenance team
  • Equipment O&M service team
  • Star service networks


  • Professional field application team
  • Professional on-site training team
  • Service quality self-inspection team
  • Project engineering team
  • Smart Park technical team
  • Process application technical team
  • R&D software and hardware support team
  • Service standardization team
  • Digital service platform

Training guarantee

Employee training and assessment

  • Training system for new comers of the company
  • Training courses for new comers of departments
  • On-the-job system and specification training
  • On-the-job international and industry standard training
  • On-the-job maintenance case and field application training
  • Employee qualification assessment
  • Company online moxueyuan training and assessment
  • Service evaluation and assessment

Customer training

  • Training on daily maintenance of equipment
  • On-site training for installation and commissioning of products
  • Training on product fault judgment and treatment
  • Online video training for customers

Continuous improvement of satisfaction

  • Company level research and customer communication
  • Service platform 400 Hotline Call-back
  • Regular door-to-door service and return visits
  • WeChat Official Account satisfaction evaluation - push and collection
  • Product satisfaction analysis and improvement
  • Digital management and improvement of services

Service response guarantee

  • Sound customer product service files
  • Sufficient spare parts supply capacity
  • R&D, production, sales and service linkage response mechanism
  • Three-level support services: service engineers, technical support, R&D backbone and experts
  • 7*24-hour telephone service response
  • Free on-site maintenance of software and hardware within warranty period

Service commitments

  • Regular return visit
  • Respond to customer calls within 15min
  • One-year warranty and lifelong maintenance
  • Provide application consultation and scientific research consultation
Customer service hotline


Service witness

Customer service

Customer service

Customer service

Customer service

Customer service

Customer service